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| Technical Support |
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When you register your product, you are entitled to technical support. The User’s Guide that came with the product is designed to help you answer most of the questions, however if you need further assistance, you can contact our Support personnel.
Before you contact us:
1. Please review the User’s Guide for the product or take advantage of the on-line help within the program or the support page.
2. We will be happy to answer any of your questions pertaining to the use of the product.
3. We cannot provide support for the following:
a)Questions that are too vague in nature (insufficient information).
b)Questions concerning Mac OS, Windows, or Adobe Illustrator
c)Questions that are outside of the product’s system requirements.
d)Questions about information that has not been publicly released.
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When requesting assistance by e-mail, please include ALL of the following information.
Name:
Company Name: (For copies registered to companies)
E-mail address:
Model of Mac/Win:
Memory: MB
Name of Operating System and OS version:
Adobe Illustrator version (Please specify until the last decimal point):
Ex: )ver. 10.0.3
Serial number of the product:
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For questions pertaining to XtreamPath and FILTERiT4.2 write to us at support@cvalley.com
If you wish to contact us for technical support on other products we carry, please contact the manufacture directly. |
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